Consulting Services
Looking for expert customer support consulting services? Need help with implementing a traditional or AI-powered chatbot for your support team? You’re in the right place!
Howdy!
Charlotte here, hailing from the oft underrated Windsor, Ontario, Canada. 🍁
Feel free to visit my about page to learn more about my experience and background. If I haven’t mentioned it to you somewhere else yet, I’m genuinely thrilled you're here! Thanks so much for stopping by my website!
Currently, I manage a global support team and truly love my role, which keeps me busy and engaged. However, I’m always open to networking and learning about interesting opportunities that align with my expertise and passion. While I’m very committed to my current position, compelling challenges have a way of catching my interest from time to time.
That being said, here’s a list of services I excel at, along with my consulting rates if I were to take on additional work outside of business hours:
Traditional and AI-Powered Chatbot Implementation – $250 CAD/HR
Implementing rule-based or AI-powered chatbots can instantly improve your business by automating repetitive tasks and handling common inquiries. With over 15 years of experience in support team leadership, I specialize in building entire support ecosystems where chatbots and human agents work together seamlessly. This ensures faster resolutions, improved customer satisfaction, and increased operational efficiency.
Support Management Consulting – $150 CAD/HR
As a support management consultant with over 15 years of experience, I offer solutions that optimize and scale your support operations. My expertise includes BPO implementation and optimization, vendor management, P&L management for global teams, and designing value-based quality assurance frameworks that align with sales, marketing, and product teams. I also provide workforce planning to help your team scale efficiently while maintaining excellent customer satisfaction. Whether you need to optimize your existing system or scale rapidly, I can deliver strategies that drive growth and ROI.
If you're interested in working together, reach out at contact@charlottegirimonte.com for more information.
Let's connect and elevate your customer support game together! 🚀
