About

Hi there! I'm Charlotte Girimonte, your friendly neighbourhood contact centre nerd hailing from the oft-underrated Windsor, Ontario, Canada. 🍁

As Director of Support at Certn, I thrive on utilizing my 15+ years of proven success in customer service to implement operationally effective internal and external support processes, while also assisting team members globally in building their careers through customer support roles.

While Certn is ... certainly ... my primary passion, I am extremely proud of the work I did previously launching and leading Shopify Inc.'s first-ever quality assurance program for 1000+ remote technical support agents globally. Additionally, I spent 8 months in Manila, Philippines improving vendor BPO/outsourcing contract agreements and operational performance in the APAC region. You can ask me how and why it was "the first" Shopify QA program in a one-to-one chat.

Chances are you landed on this page because you know someone I know, or our interests are so wildly aligned it just makes sense for us to connect. Whether you're seeking career advice or business solutions, I'm always excited about new side quests.

Let's connect and elevate your customer support game together! 🚀